Home | Vocational Courses | Food and Beverage - Steward

Food and Beverage - Steward

Overview of Sector

The Food & Beverage Service Steward is responsible for efficiently and courteously serving food and beverage to guests of hotel, restaurant, canteens and banquet functions.

Scope:

The individual at work greets and seats the guests;takes down their orders; serves them with tableware, food, beverages, andaccompaniments; finally clears the used dishes and settles the customer’saccounts as per the company’s policy.

Module Details:

Plan for serving food and beverages
Greet customer, take orders and serve
Clean tables and counters
Deal with customer payment
Resolve customer service issues
Communicate with customer and colleagues
Maintain customer-centric service orientation
Maintain standard of etiquette and hospitableconduct
Follow gender and age sensitive service practices
Maintain IPR of organisation and customers
Maintain health and hygiene
Maintain safety at workplace

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